From: Lavinia Budiyanto <l_budiyanto@yahoo.com>
Date: Wed, 8 Oct 2008 04:10:54 -0700 (PDT)
To: recruitment petrosea<recruitment.jkt@petrosea.com>
Subject: [vacancy] Urgent Vacancy as Services & Support Officer in PT Petrosea Tbk
PT Petrosea Tbk is a multidisciplinary engineering,
Our strategic shareholder and partner, Clough Ltd (ASX:CLO) provides Petrosea with access and support to world-class management and project delivery systems which allows Petrosea to deliver international excellence to the Indonesian market.
We seek to hire a new employee to strengthen our team. We are looking for :
SERVICES & SUPPORT OFFICER
Job Description:
- Ensure Customer Satisfaction
- Provide Multi Support Company Core
- Service Management Initiate & proactive
- Service and Problem Management
- Support Integrity Development
- Reduce Call Centre Cost
- Addressing problem area proactively
- Printer Server Administrator
- Helpdesk KPI
- Customer Update Knowledge
- Helpdesk Information researchResponsible on proactive assistance and support for Global Group Support : Indonesia, Australia, New Zealand, Pakistan, Thailand, Saudi, Singapore, India
- Share some knowledge skill between each other in the group
- Working together with Corporate Trainer to provide a proper training of each Custom Developed Business Application and Ad-Hoc Training required by users
Requirements:
1. Bachelor Degree (S1) from Computer Science / Information Technology
2. Having 2 (two) years working experience in related fields.
3. Good command in English both oral and written
4. Excellent phone manners
5. Experience in Call Centers - Computer Support/Service desk on answering phones
6. Experience and Good knowledge of Networking and Operating System (Windows XP and Vista)
7. General basic knowledge on applications on Windows
8. Preferably female
9. Microsoft Certified Desktop Support Technician (MCDST) an advantage
Please send detailed and comprehensive Resume / Curriculum Vitae with recent photograph in English as soon as possible to: lavinia.budiyanto@
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