-----Original Message-----
From: "M. Endarvan Darbi " <ivan@jacindonesia.com>
Date: Mon, 14 Apr 2008 17:56:54
To:<bursakarir@yahoogroups.com>,<duniakerja@yahoogroups.com>,<indokarir@yahoogroups.com>,<indojob@yahoogroups.com>,<job-vacancy@yahoogroups.com>,<infokerja@yahoogroups.com>,<lowongan_migas@yahoogroups.com>
Subject: [ IndoJOB.co.id ] >> Telecommunication Company is looking for professionals to fill various Positions
Our client, a Telecommunication Company is looking for professionals to fill various Positions.
Please send your Resume / CV to ivan@jacindonesia.com and put the position you applied as an email subject
PROJECT MANAGER OF PROFESSIONAL SERVICE
Job desk:
- Responsible for successful project delivery, in view of quality, progress and cost
- Responsible for customer satisfaction in service project delivery
- Organize project teams member to fulfill responsibilities with all due care
- Organize project team members to fulfill internal regulations and targets
- Prepare regular reports, gathering and summarizing data including information updates
- As the communication bridge between and customer regarding the professional service / basic service delivery
Requirements and Competencies:
- Bachelor / master degree in telecommunication / computer science / engineering, with min GPA 3,2
- At least 5 years working experience in telecom/ enterprise industry domain.
- Previous project management experience required, ideally in a service delivery or system/network integration environment
- Have deep understanding for the whole telecommunication network, including CDMA, GSM, Optical Transmission, Microwave Transmission, Core Network, A & S, etc
- People management skills / experience, excellent team player
- Project planning, tracking, financial management skills
- Strong interpersonal, problem solving, analytical and communication skill
- Customer negotiation skills
- Excellent written and verbal communications skills required
- Fluent English, Mandarin is preferred.
GM OF CUSTOMER SUPPORT SERVICE DEPARTMENT
Job Desk:
- Responsible for setting the objective of the maintenance operation and improving the customer satisfaction
- Responsible for overall planning of maintenance business, the human resources planning and deployment at Representative Office
- Responsible for delivery of maintenance service in accordance with contract requirements, responsible for guaranteeing the network security and operation stability, responsible for ensuring the maintenance delivery quality.
- Responsible for the final resolution of technical issues at Representative Office
- Responsible for the rational planning and deployment and efficient management of spare parts in Regional Divisions
- Responsible for the service requirement management and the service delivery for the third-party auxiliary equipment (outsourced equipments) with the service quality guaranteed
- Responsible for the collection, studies, and the feedback of operator's maintenance requirements and maintenance model changes
Competencies and Requirements:
- Minimum 8 years experience in telecom industry about technical support management aspect
- Min. bachelor degree in IT background or above
- Teamwork, easy going and cooperative person
- Determined, can work under great pressure
- Customer oriented
- Fluent in English, mandarin is preferred
DEPUTY MANAGER OF MANAGED SERVICE DELIVERY DEPARTMENT
Job Desk:
- Responsible for the delivery result of managed service and customer satisfaction regarding managed service
- Responsible for the managed service planning, human resource planning, and service implementation
- Responsible for the network safety and running stability, responsible for establishment of customer network oriented managed service architecture
- Responsible for the popularizing and implementation of company operation & managed service process and service criteria
- Responsible for the contract-based management of managed service delivery; responsible for the solution of customer network problems and the coordination among product teams, responsible for construction and improvement of the capability the SLA-based service delivery
Competencies and requirements:
- Minimum 8 years experience in telecom industry about managed service management or technical support management aspect
- Bachelor degree in IT background or above
- Teamwork, easy going and cooperative person
- Determined, can work under great pressure
- Customer oriented
- Fluent in English, mandarin is preferred
DEPUTY DIRECTOR OF PRODUCT SERVICE DEPARTMENT
Job Desk:
- To construct the organization structure and running procedure as the first PIC of Optical & Microwave / VAS / Wireless / Core Network TSD
- To communicate and guide with the employee about the organization movement, like responsibility and work method. To ensure the business can be launched efficiently via performance management and planning management
- Be responsible for constructing the resource pool of subcontractor and our own, bring up suitable person for key position
- To organize or attend important work of representative office and control the risk and key point, like organization movement, important project, network quality guarantee, important upgrade and cutover and so on
- To communicate routinely with surrounding department, answer the market and service requirement quickly and be responsible for the satisfaction
Competencies and Requirements:
- Min 8 years experience in telecom industry about Optical & Microwave / VAS / Wireless / Core Network technical support management aspect
- Min. bachelor degree in IT background
- Teamwork, easy going, and cooperative person
- Determined, can work under great pressure
- Customer oriented
- Fluent in English, mandarin is preferred
ASSISTANT SERVICE DIRECTOR
Job Desk:
- Gather and analyze Rep Office's service requirements from customers, work out the services plan for customers, organize the implementation or technical service business, achieve Rep Office business targets, ensure customer satisfaction level, support market stability and development.
- Be responsible for implementation of company 's delivery and service system in Rep Office, monitoring and controlling the operation of delivery and service system, ensure Rep Office working efficiency in terms of human resources and operation
- Build engineering delivery platform, by using project management methodology, organize operational implementation plan of engineering delivery, achieve engineering delivery target
- Establish Rep Office technical support platform and customer's problem management platform, provide high standard service to the customers, ensure this Rep Office customers' problems obtained in-time and efficient solution
- Organize collection, analysis of network equipment running status (including the competitors' equipment and customers' requirements, report the analysis result and give suggestions to the company in terms of conditions of equipments and recommended services, help to promote market and product stability
- Establish Rep Office service sales strategy, in the premise of sustaining customer satisfaction level, achieve Rep Office's service sales target by using Rep Office's whole problem
- Implement performance management and position's qualifications management according to the relevant company regulations, build a great organization's atmosphere, enhance staffs' working passion and professionalism
Competencies and Requirements:
- Min 5 years experience in telecommunication industry and 3 years experience in team management
- Have a good knowledge in telecommunication network; have a great engineering management skill and technical support working experience; have a great experience in customer service, understanding customers' requirements
- Posses a great leadership skill; have a good team work and coordination skill
- Great in management plan, active coordination and utilization in achieving working target
- Posses a good sense in service criterion and professional skill
Best Regards,
PT. JAC Indonesia • Head Office
Menara Cakrawala (Skyline Building) - 19th floor
Jl. M.H. Thamrin No. 9 - Jakarta Pusat 10340
Email: recruitment@jacindonesia.com • Website: www.jacindonesia.com
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